Help Center & Support

Most support requests receive a response the same business day during normal support hours. Active clients receive priority handling for urgent needs.

Absolutely! All our websites include user-friendly content management systems designed for church staff. We provide comprehensive training and ongoing support to ensure your team can confidently manage content, events, and announcements without technical expertise.

We offer live training sessions, written guides, and one-on-one coaching calls to help your church team confidently manage your digital presence.

Standard technical support is included with active service plans. This includes troubleshooting, guidance, basic customizations, and ongoing maintenance. Advanced custom development may incur additional fees, which we'll discuss upfront.

Active clients receive login credentials and access to our comprehensive Alchemy platform. You'll get dashboard access, member management tools, event coordination features, analytics, and communication tools all in one unified system designed specifically for churches.

Messages sent during normal support hours usually receive a same-business-day response. Requests sent after hours are answered on the next business day. For time-sensitive needs, call (917) 905-1344 and we’ll do our best to assist quickly.

All our websites include automated daily backups, security monitoring, spam protection, SSL certificates, and regular updates. We proactively monitor for issues and handle all technical maintenance so you can focus on ministry while we keep your digital presence secure and running smoothly.

Reporting cadence and depth depend on your plan and selected channels. We provide practical performance visibility, clear next steps, and strategic guidance tailored to your church’s setup.

Yes. We can migrate key website content from your existing site, including pages, media, and core assets. Migration scope is confirmed during onboarding, and we plan cutover carefully to minimize disruption for your congregation.

Absolutely. Our SEO support includes Google Business Profile optimization, local keyword targeting, review management, and ongoing search ranking improvements. We help seekers in your community find your church when they search online.

Submit feature requests through our support ticket system or during your monthly strategy calls. We review all requests and prioritize based on impact. Many popular features have been suggested by church partners like you.

We follow current data privacy best practices, including secure handling of member information and controlled access. If your church has specific compliance requirements, we can review those with you during onboarding.

Yes! We help churches set up live streaming for services, embed video sermons, create video archives, and optimize video content for search. Our support team can guide you through equipment setup and platform configuration.

Yes, you can upgrade, downgrade, or modify your plan at any time. Changes take effect at the start of your next billing cycle. Our team will help ensure a smooth transition and walk you through any new features included in your updated plan.