Help Center & Support

We respond to all support requests same day. Active clients receive priority support with even faster response times.

Absolutely! All our websites include user-friendly content management systems designed for church staff. We provide comprehensive training and ongoing support to ensure your team can confidently manage content, events, and announcements without technical expertise.

We offer live training sessions, written guides, and one-on-one coaching calls to help your church team confidently manage your digital presence.

Technical support is included with all our service packages at no additional cost. This includes troubleshooting, guidance, basic customizations, and ongoing maintenance. Advanced custom development may incur additional fees, which we'll discuss upfront.

Active clients receive login credentials and access to our comprehensive Alchemy platform. You'll get dashboard access, member management tools, event coordination features, analytics, and communication tools all in one unified system designed specifically for churches.

We respond same day to all support requests. For time-sensitive needs, reach us by phone at (917) 905-1344 and we'll do our best to assist you right away.

All our websites include automated daily backups, security monitoring, spam protection, SSL certificates, and regular updates. We proactively monitor for issues and handle all technical maintenance so you can focus on ministry while we keep your digital presence secure and running smoothly.

You'll receive comprehensive monthly reports covering website traffic, visitor behavior, email engagement, social media growth, online giving trends, and SEO performance. All data includes actionable insights and recommendations for continuous improvement.

Yes! We handle complete data migration from your existing website, including content, images, member data, and donation records. Our team ensures a seamless transition with zero downtime so your congregation never experiences a gap in service.

Absolutely. Our SEO support includes Google Business Profile optimization, local keyword targeting, review management, and ongoing search ranking improvements. We help seekers in your community find your church when they search online.

Submit feature requests through our support ticket system or during your monthly strategy calls. We review all requests and prioritize based on impact. Many popular features have been suggested by church partners like you.

We follow strict data privacy standards including GDPR and CCPA compliance. Member data is encrypted, stored securely, and never shared with third parties. We also provide tools for managing consent preferences and data deletion requests.

Yes! We help churches set up live streaming for services, embed video sermons, create video archives, and optimize video content for search. Our support team can guide you through equipment setup and platform configuration.

Yes, you can upgrade, downgrade, or modify your plan at any time. Changes take effect at the start of your next billing cycle. Our team will help ensure a smooth transition and walk you through any new features included in your updated plan.